Four Pillars, One Partner

Setting new standards across AI, cybersecurity, IT, and compliance.

For over 30 years, Computing Concepts Inc. has been the trusted technology partner to regulated, high-stakes enterprises from central banks to top-tier financial services. Today we bring that same discipline to four connected disciplines: private and applied AI, cybersecurity, managed IT services, and AI-powered compliance engineering. One partner, four pillars, a single accountable relationship.

AI

Private, applied, and agentic under your control.

Cybersecurity

Security that keeps pace with AI.

Compliance

Regulatory complexity, engineered into software.

Managed IT

IT operations that never stop.

32+Years of Experience
6,500Professionals & Partners
12,000+Customers Supported
6Countries Worldwide
19+Years Securing Regulated Environments

Trusted by the Federal Reserve Bank, Morgan Stanley, PwC, Charles Schwab, Cantor Fitzgerald, and The New York Times

Federal Reserve BankMorgan StanleyPwCCharles SchwabCantor FitzgeraldThe New York Times Federal Reserve BankMorgan StanleyPwCCharles SchwabCantor FitzgeraldThe New York Times
Aligned & Certified

Aligned to FFIEC, OCC, FDIC, Federal Reserve, SOX, PCI-DSS, SOC 1 & 2, and GDPR

ISO 27001, SOC 2 Type II, ISO 9001, ISO 20000-1 certified, with 19+ years securing highly regulated environments and a dedicated, certified 24/7 cybersecurity center.

FFIECOCCFDICFederal ReserveSOXPCI-DSSSOC 1 & 2GDPRSOC 2 Type II
ISO 27001ISO 9001ISO 20000-1
Who CCI Is

A premier AI technology service partner, purpose-built for regulated industries

Large enough to scale globally, small enough to stay nimble, responsive, and senior-led. CCI is purpose-built for complex, regulated financial-services environments, with audit-ready processes and seamless integration into bank IT, risk, and compliance teams, backed by proven delivery discipline in always-on, highly regulated settings.

That scale shows up as reach, not distance. A 32-year track record and a 6,500-person global bench mean we can staff a multi-country rollout without missing a beat, but every engagement is still led by a senior practitioner who stays accountable from the first assessment to the last report, not handed off to whoever's available.

It's why relationships with organizations like the Federal Reserve Bank, Morgan Stanley, and The New York Times have run for over a decade: the standard doesn't slip once the contract is signed.

Learn about CCI →
Integrated By Design

Why one partner beats four vendors

The four pillars aren't four separate business lines that happen to share a logo. They're built to hand information to each other.

AI Solutions That Drive Smarter Decisions

Transform enterprise data into actionable intelligence with AI-powered decision support, enterprise search, and intelligent automation. Built on a secure, scalable foundation, our AI solutions help organizations streamline operations, accelerate productivity, and turn insights into measurable business outcomes.

Cybersecurity governs the agents

Every AI agent we help you deploy is treated as a privileged identity monitored, access-scoped, and audited under the same security practice as everything else.

Compliance turns findings into evidence

Risk findings from Cybersecurity and usage data from AI both feed the same GRC platform, so audit evidence is assembled continuously, not the week before the review.

Managed IT feeds the AI

The monitoring and asset data your Managed IT practice already generates is exactly what the AI Needle Model needs to power decision support and enterprise search.

The result is one report, one point of contact, and one standard of evidence across all four disciplines instead of reconciling four vendors worth of dashboards yourself.

Four Pillars, One Partner

Everything you need to adopt AI, secure it, run it, and prove it's compliant

Use one service or all four. Together they give leadership a single, clear view across technology strategy, security posture, operations, and regulatory readiness not a stack of disconnected vendors and reports.

Private, behind-the-firewall AI and applied AI that turns your data into a durable competitive edge, engineered for enterprises that can't compromise on security or control. From Retrieval-Augmented Generation over your own documents to agentic automation of service desk and release workflows, every deployment reports into one governed foundation.

Private AIApplied AIAgentic AIAI Governance
02 Cybersecurity

Cybersecurity

Explore Cybersecurity Services →

Security that keeps pace with AI. We find your security weaknesses, close them within agreed timeframes, and give you the proof so you can innovate with confidence. That includes Zero Trust identity, continuous asset visibility, and a single view across risk, compliance, and operations.

Risk AssessmentVOCPenetration TestingSOC
03 Compliance

Compliance

Explore Compliance Engineering →

AI-powered governance, risk, and compliance platforms that turn regulatory complexity into operational software engineered, not just advised on. Findings from every other pillar land here, so evidence is audit-ready continuously, not assembled the week before a review.

Risk AnalysisPolicy AlignmentWorkflow AutomationContinuous Monitoring
04 Managed IT Services

Managed IT Services

Explore Managed IT Services →

AI-powered global managed services and infrastructure management, service desk, database administration, and end-to-end IT operations that keep your business running 24/7. Delivered follow-the-sun across eight hubs, with every ticket, patch, and platform tied to a named, accountable team.

InfrastructureDatabase AdminService DeskApp Packaging
Industries We Serve

Built for the industries with the least room for error

Our deepest experience sits where regulatory scrutiny is highest, but the same discipline applies wherever the cost of getting it wrong is real.

Banking & Financial Services

Central banks, top-tier investment banks, and capital-markets firms where audit-ready evidence isn't optional and the delivery bar is set by regulators, not vendors.

Professional Services

Global advisory and audit firms that need a delivery partner who can operate at the same scale and standard they hold their own clients to.

Manufacturing & Industrial

Operations where IT and operational technology increasingly share a network, and where downtime carries a direct cost to the plant floor, not just the help desk.

Media & Publishing

Newsroom and content-operations technology that has to keep pace with a 24-hour publishing cycle without compromising editorial systems.

Global Delivery

Follow-the-sun, wherever the work
needs to happen

Flexible onshore, nearshore, and offshore models, optimized for cost, coverage, and risk with the ability to stand up new delivery locations as engagements demand.

Map of CCI global delivery locations
United StatesCore delivery & HQ
Montreal, CanadaNearshore delivery hub
London, UKEMEA coverage
Scotland, UKEMEA coverage
HungaryEMEA nearshore
IndiaSOC & VOC Data Centres
JapanAPAC coverage
Hong KongAPAC coverage
AustraliaAPAC coverage
US flag

United States

Core delivery & HQ

Canada flag

Montreal, Canada

Nearshore delivery hub

UK flag

London, UK

EMEA coverage

UK flag

Scotland, UK

EMEA coverage

Hungary flag

Hungary

EMEA nearshore

India flag

India

SOC & VOC Data Centres

Japan flag

Japan

APAC coverage

Hong Kong flag

Hong Kong

APAC coverage

Australia flag

Australia

APAC coverage

How We Work

One engagement model across all four pillars

Whether it's an AI pilot, a security assessment, an infrastructure handover, or a compliance platform, the underlying model doesn't change.

01

Assess

We baseline what's actually true about your environment before proposing anything no solution gets designed against assumptions.

02

Design

We architect against your existing controls and constraints, not around them, with scope and success criteria agreed upfront.

03

Implement

We build and deploy with your own team embedded from day one, so knowledge transfers as the work happens, not after.

04

Operate & Improve

We monitor, report, and refine continuously the engagement doesn't end at go-live, and neither does the accountability.

Relationships Built to Last

Some engagements have outlasted several reorganizations on the client side

Because the practitioners stay, and the standard doesn't slip once the contract is signed.

P

PwC

A global delivery and asset-management program that's evolved alongside PwC's own technology priorities for over a decade and a half.

E

Emerson Electric

An ongoing managed-IT relationship supporting day-to-day operations at industrial scale.

T

The New York Times

One of our longest-running technology delivery partnerships, spanning multiple eras of the newsroom's technology stack.

F

Federal Reserve Bank

A regulated delivery engagement held to the standard you'd expect working alongside a central bank.

Leadership

Senior-led, from the first call

M

Chief Executive Officer (CEO)

Mario Giacone

E

Vice President, Strategy

Earl Mann

V

CFO/Controller

Van M. Ellefson

Frequently Asked

Questions we hear before the first call

Do the four pillars actually work together, or is that just marketing?+
Yes monitoring data from Managed IT feeds AI decision support, every AI agent is governed as a privileged identity by Cybersecurity, and findings from both flow straight into the Compliance platform as evidence. It's one operating model, not four separate teams sharing a logo.
Do we have to commit to all four services to start?+
No. Most relationships start with a single pillar often a security assessment or a Managed IT handover and expand once the delivery model has proven itself.
What size organization do you typically work with?+
Our deepest experience is with large, regulated enterprises, but the same senior-led delivery model scales down to fast-growing mid-market and fintech organizations facing similar scrutiny.
How is CCI different from a traditional systems integrator?+
Senior practitioners stay hands-on for the life of the engagement instead of moving into oversight once experienced, and the four pillars are engineered to share data rather than operate as separate practices.
What's the first step if we want to get started?+
Reach out through the Contact page with a few details about your environment and goals a senior practitioner will follow up to scope the right next step, with no obligation.
Total Accountability

One partner. Four disciplines. Total accountability.

Tell us about your environment and goals, and we'll show you exactly how we can help.

Contact Us
AI

AI built the way regulated enterprises need it.

Private where it must be. Applied where it counts.

CCI helps organizations adopt AI without trading away security, control, or compliance. Our Integrated AI Capability spans private, behind-the-firewall models and hands-on applied AI implementation combining LLMs, extractive AI, statistical models, and knowledge graphs, with AI agents orchestrated inside your existing controls.

AI tuned model illustration
Private AI

Your data, your models, your control

Custom private AI solutions empower organizations to build comprehensive business intelligence with trustworthy, cost-effective, secure, and high performance AI that addresses the shortcomings of public LLMs and creates a sustainable competitive advantage. Every model runs privately, behind your firewall, engineered specifically for regulated environments.

Behind-the-firewall deployment your data never leaves your environment

Multi-model intelligence: LLMs, extractive AI, statistical models, and knowledge graphs working together

Purpose-built for regulated, audit-heavy industries including banking and financial services

The AI Needle Model one tuned foundation directed toward multiple outcomes

Why It Matters

What changes when the model runs behind your firewall

PUBLIC LLMS
Sensitive data leaves your environment with every prompt
Compliance posture shifts every time the vendor updates its model
Usage-based costs that are hard to predict or budget for
No clear record of what the model saw or why it answered the way it did
CCI PRIVATE AI
Data and models stay behind your firewall, always
A tuned foundation you control, versioned and governed on your terms
Predictable cost tied to your infrastructure, not per-token surprises
A full audit trail of inputs, outputs, and decisions for every regulated process

No source, no answer

When there's nothing reliable to cite, the system says so instead of confidently making something up.

Retrieval Augmented Generation

Grounded answers from your own documents

A model is only as trustworthy as what it's allowed to read. We connect your private, tuned foundation directly to your internal knowledge bases policy documents, technical wikis, case files, prior decisions so every answer is grounded in a real, retrievable source rather than the model's memory alone.

That grounding is what turns a demo into something your compliance team will actually sign off on: every answer can be traced back to the document it came from.

Applied AI

AI embedded in how work actually gets done

AI implementation is still new, and the technology is changing at a rapid pace. CCI builds and embeds the AI teams, strategy, and agents that turn that pace into an advantage rather than a risk.

Dedicated AI Implementation

We stand up dedicated AI teams inside our own organization to run your AI implementation projects. Our AI engineers and solution architects, backed by years of domain expertise, guide your organization through every phase from first pilot to production.

AI Implementation Strategy Through Assessment

Our experts analyze your business processes, identify where AI delivers the most value, and craft a strategy aligned with your enterprise priorities so investment follows evidence, not hype.

Agentic AI

Our Agentic Platform combines AI agents with orchestration to redefine enterprise operations transforming AI from a passive assistant into an active, trusted co-pilot that accelerates productivity, enables automation, reduces operational bottlenecks, and drives measurable ROI.

Enterprise Search & Knowledge AI

Search that understands what someone means, not just the words they typed trained on your organization's own vocabulary, whether that's capital markets and regulatory terminology, plant floor technical jargon, editorial style guides, or internal shorthand and refined continuously as new questions come in. Paired with auto-generated FAQs that keep pace with what people are actually asking.

One dashboard, not five spreadsheets

Adoption, resolution rates, and governance exceptions in one place the same rollup your Cybersecurity and Compliance dashboards already use.

Visibility for Leadership

AI usage and ROI
reporting, not just a
model in production

Leadership shouldn't have to take it on faith that an AI initiative is working. We report on what agents are actually doing volume handled, escalation rates, where humans stepped in and why rolled into the same executive reporting layer used across our Cybersecurity and Compliance practices, so "is this working?" has a current answer instead of an annual anecdote.

Model Lifecycle & Data Security

A model is a system to maintain, not a one-time deployment

Models drift, data changes, and yesterday's tuning doesn't stay accurate forever. We treat every deployment as an asset with a lifecycle, not a project that ends at go-live.

Encryption & Access Control

Data encrypted at rest and in transit, with access scoped the same way any other sensitive system in your environment would be no separate, looser standard for the AI stuff.

Versioning & Rollback

Every tuned model is versioned. If a change underperforms or behaves unexpectedly, we roll back to the last known-good version rather than debugging live in production.

Drift Monitoring

Accuracy and relevance are checked on an ongoing basis, not assumed. When real-world data shifts away from what the model was tuned on, that's flagged before it shows up as a bad answer.

Retraining, on a Schedule

Retraining and re-tuning happen on a defined cadence agreed with you, not only when something visibly breaks.

Escalation is a feature, not a failure

An agent that correctly recognizes the limits of its own permission boundary and hands off is doing exactly what it was designed to do.

Human in the Loop, By Design

Judgment stays with a
person, on purpose

Every agent we deploy operates inside an explicit permission boundary decided during design, not discovered by accident in production. Routine, high-volume, well-understood work is automated. Anything ambiguous, high-stakes, or outside that boundary is escalated to a person with full context, not just a bare notification so judgment calls are made by someone accountable for making them.

What This Solves

The problems that usually bring people to this page

A service desk that loses knowledge every time someone leaves

Institutional memory walking out the door with every departure, instead of being captured somewhere the next person human or agent can actually use it.

A fraud or compliance queue that only grows

Manual review teams triaging the same categories of exceptions every day, with no system learning from the pattern.

An internal search tool nobody trusts

Keyword search that returns the wrong document, or ten of them, so people just ask a colleague instead and the answer never gets any more consistent.

An AI pilot that stalled at interesting demo

A proof of concept that worked in a sandbox but never got signed off for production, because nobody could answer the governance and audit questions it raised.

Governance, Built In

AI accountable to the same standard as everything else

Every model we deploy reports into the same governance structure as the rest of your compliance program role-based access, a clear lineage of what changed and when, and reporting your risk and audit teams can actually use, not a separate shadow process that only the AI team understands.

See how this connects to Compliance Engineering →
Long-Term Value

From workflow automation to an enterprise intelligence layer

As the AI learns your incidents, systems, dependencies, and risk signals, it becomes the foundation for decision support, enterprise search, compliance automation, agentic automation across ITSM tools, and project management augmentation. We recommend starting with your service desk and release management workflows: these touch every system and business unit, contain the richest operational knowledge, and create a safe, measurable foundation for broader enterprise intelligence.

Fulcrum Your Tech Stack

The systems, data, and controls you already run the leverage point the model pivots on.

Base Tuned Model

A single tuned foundation, engineered for accuracy inside your environment.

Needle Directional Outcome

Service desk, asset management, release management, decision support, and more.

Frequently Asked

AI at CCI, answered plainly

Do you use our data to train models you sell to other clients?+
No. Every tuned model runs behind your firewall on your infrastructure, and your data is never used to train a model any other client uses.
How is this different from just using a public chatbot tool?+
A public tool sends your prompts to a third party and gives you no control over versioning, retraining, or audit trail. Our private deployments keep all of that under your governance.
What if we already have some AI initiatives underway?+
We often start by assessing what's already in flight and folding it into the same governance and reporting layer rather than replacing it outright.
Can this integrate with the ITSM or ticketing tools we already use?+
Yes our agents are built to orchestrate inside your existing ITSM and ticketing tools rather than requiring a platform swap.
How do you prevent an agent from making an irreversible mistake?+
Every agent operates inside an explicit permission boundary agreed during design; anything ambiguous or high-stakes is escalated to a person before it's actioned.
Getting Started

What the first 90 days typically look like

01

Weeks 1–2: Assess

We map the target process, the data it touches, and where AI creates defensible value including an honest answer if it doesn't, yet.

02

Weeks 3–6: Design & Build

We architect the model, agent, and integration points against your existing controls, with your team embedded throughout.

03

Weeks 7–10: Pilot

A contained pilot runs against real, not synthetic, scenarios, with the audit trail and checkpoints already in place.

04

Weeks 11–13: Govern & Scale

Reporting and governance are confirmed with your risk and audit teams, then the same foundation extends to the next outcome.

Next Step

Adopt AI on your terms private, applied, and under control.

Tell us about your environment and goals, and we'll show you exactly how we can help.

Cybersecurity

Security that keeps pace with AI.

You're adopting AI to move faster. We make sure it doesn't open doors you can't see. CCI finds your security weaknesses, closes them within agreed timeframes, and gives you the proof so you can innovate with confidence.

24/7 Monitoring & Rapid Response
24/7 monitoring shield illustration
The Challenge

AI is rewriting the rules of security

Artificial intelligence is transforming how business gets done and how cyberattacks happen. Attackers now use AI to scan thousands of systems and exploit a single weak point in minutes, at machine speed. Every new system, cloud service, and AI tool you add is another door that has to be locked and watched.

At the same time, the bar for proof keeps rising. Regulators, auditors, boards, and customers all expect evidence that your systems are secure and current. The signal is unmistakable: even the most advanced AI models are being carefully governed and, at times, restricted until safety and regulatory requirements are fully met. If that's the standard at the frontier, every organization adopting AI needs to meet it too.

Faster attacks. More entry points. Higher stakes and scrutiny. Security can no longer be an afterthought.

See how we secure your AI adoption →
A Different Posture

What changes when security stops being reactive

REACTIVE SECURITY
Point tools that don't talk to each other
Alerts pile up faster than anyone can triage them
Compliance is a once-a-year scramble before the audit
Unknown assets create blind spots nobody's watching
Response starts after the breach, not before it
CCI'S PROACTIVE MODEL
One accountable view across risk, compliance, and operations
Findings ranked by real exploitability, not raw alert volume
Compliance evidence collected continuously, not assembled in a panic
Assets discovered and tracked as they appear
Threats detected and contained before they spread
Fintech & Regulated Industry Focus

Proven where the stakes are
highest: financial services

CCI runs multi-year, managed vulnerability and patching programs for top-tier financial services organizations and central-banking-grade infrastructure, to strict SLAs. We bring that same rigor to fintechs and other regulated businesses facing the same class of vulnerability and compliance exposure plus the additional depth of penetration testing, 24/7 SOC monitoring, and AI-specific security that fast-growing fintech environments increasingly need.

Services Overview

One partner for your entire security lifecycle

Use one service or all four. Together they give leadership a single, clear view of your security posture not a stack of disconnected reports.

Risk Assessment

Understand where you stand and what to fix first.

Learn more →

Vulnerability Operations Center (VOC)

Find and fix weaknesses continuously, to agreed SLAs, with audit-ready proof risk-ranked using threat-intelligence correlation, not raw CVSS scores alone, with patch rollout coordinated directly with your IT and DevOps teams.

Learn more →

Penetration Testing (VAPT)

Test your defenses the way a real attacker would from scoped application and network testing up to full red team exercises that simulate a determined, multi-stage adversary.

Learn more →

Security Operations Center (SOC)

24/7 monitoring, detection, and response.

Learn more →
What This Solves

The problems that usually bring people to this page

An audit that keeps finding the same gaps

Remediation items that get closed on paper and quietly reopen by the next audit cycle, because nothing structural changed underneath them.

A vulnerability backlog no one has time to work through

Scan results piling up faster than anyone can triage them, with no clear answer to which of these actually matters most.

An AI pilot moving faster than security can review it

A business unit already using an AI tool that IT and security only found out about after the fact.

A security stack that doesn't talk to itself

Separate tools for vulnerabilities, identity, and monitoring each with its own dashboard, none of them telling the same story.

Extended Capabilities

Beyond the four core services

As your environment grows, so does the list of things worth watching. These capabilities extend our core services as your needs do.

Endpoint & Network Detection

Our SOC pairs SIEM and SOAR platforms with endpoint detection and response (EDR/XDR) and behavioral network analytics so an anomaly gets correlated across the network and the endpoint, not investigated as two separate alerts by two separate tools.

Vendor & Third Party Risk

Your attack surface doesn't stop at your own employees. We assess and continuously monitor the risk your vendors, suppliers, and subcontractors introduce, so a weak link in someone else's environment doesn't become an incident in yours.

Security Reviewed Change Management

Every infrastructure and application change gets a security pass before it ships, not a retroactive scan after it's already in production closing the gap where most preventable incidents actually start.

Executive Risk Reporting

Board and leadership reporting that rolls up risk, vulnerability, and compliance posture into one dashboard so the answer to "are we secure?" is a current number, not a guess based on last quarter's audit.

Cloud Security Posture

The provider secures the floor. You're still responsible for what's on it.

Every major cloud provider secures its own infrastructure well. Almost every cloud incident we're called in on starts one layer up a misconfigured storage bucket, an overly permissive role, a workload that was never meant to be internet-facing. We continuously assess configuration, workload, and data-protection posture across your cloud accounts against the shared responsibility line that actually applies to you, and close the gaps before an automated scanner run by someone else finds them first.

Configuration AssessmentWorkload ProtectionData Protection ControlsMulti Cloud Coverage

The night before an exam shouldn't be a scramble

If evidence has been collecting continuously all year, there's nothing left to assemble the week the examiners arrive.

Regulatory Examination Support

Ready for the
examiner, not just the
calendar

Regulated financial institutions don't get to choose when scrutiny arrives. We help you walk into an FFIEC, OCC, or FDIC examination or a SOC 2 or ISO 27001 audit with evidence that was collected continuously, not assembled the week before. That means mapped findings, remediation history, and current posture, presented the way an examiner actually wants to see it.

Trust nothing by default

Every request verified, every identity scoped to exactly what its job requires inside the network or out.

Identity, Access & Zero Trust

The credential that
should have been
revoked

Most breaches don't start with a clever exploit they start with a credential that should have been revoked, an account with more access than its job requires, or a login nobody's watching. We help you move toward a Zero Trust model: identity verified continuously, access scoped tightly, and nothing trusted just because it's already inside the perimeter.

Identity and access reviews that don't depend on someone remembering to run them

Least privilege access enforced consistently across cloud, on-prem, and third-party systems

Adaptive authentication tuned to risk, not applied uniformly everywhere

Privileged account monitoring for the accounts that matter most

Same map, every team

Security, IT, and compliance working from one current inventory not three spreadsheets that disagree with each other.

Unified Visibility

One view across every asset

You can't secure what you don't know you have. We build and maintain a living inventory of your assets, configurations, and dependencies so a new cloud instance, a forgotten server, or a shadow AI tool shows up on the map the day it appears, not the day it causes an incident.

Asset DiscoveryConfiguration TrackingDependency MappingChange Visibility
Security Awareness & Human Risk

Most breaches still start with a
person, not a zero-day

Technical controls only cover part of the exposure. We help close the
rest with targeted, ongoing awareness rather than an annual training
video nobody remembers.

Simulated phishing campaigns, scoped to the tactics your industry actually sees

Role-based training for the people with the most sensitive access, not one-size-fits-all modules

Clear, low-friction reporting paths for anything that looks suspicious

Trend reporting on human risk indicators, fed into the same executive dashboard as everything else

Metrics That Matter

What we actually report on

We agree on the categories that matter before we agree on a single tool, so "more secure" turns into something you can show your board.

MTTDMean Time to Detect
MTTRMean Time to Remediate
SLARemediation SLA Adherence
100%Findings Mapped to Evidence
How We Engage

How we work with you

01

Assess

We scope your environment and baseline your real risk and exposure.

02

Prioritize

We rank everything by real-world exploitability and business impact.

03

Remediate

We fix, with clear ownership, agreed SLAs, and validation that it worked.

04

Monitor

We keep watching, reporting, and improving, continuously.

Why CCI

Why organizations trust CCI

This isn't theory for us. For nearly two decades we've secured demanding, highly regulated environments from central-banking-grade infrastructure to top-tier financial services running managed vulnerability and patching programs to strict SLAs. We combine deep, hands-on experience with certified specialists and a disciplined delivery model, and we work inside the tools and processes you already use rather than replacing them.

ISO 27001SOC 2 Type IIISO 9001ISO 20000-1NIST-Aligned
See our full credentials →

What good looks like

Faster remediation, within tight, agreed timeframes

Fewer risks left open continuous coverage, not point-in-time checks

Audit-ready proof live dashboards and monthly evidence

Frequently Asked

Cybersecurity at CCI, answered plainly

Do we need all four services, or can we start with one?+
You can start with any single service Risk Assessment and VOC are the most common starting points and expand as needs grow.
How quickly can you detect and respond to an incident?+
Our SOC operates 24/7 with agreed detection and response SLAs set during onboarding, tracked against MTTD and MTTR every month.
Do you replace our internal security team?+
No we typically extend it, taking on the continuous monitoring and remediation workload so your team can focus on strategy.
Can you support us if we're not yet a large enterprise?+
Yes the same delivery model scales down to fast-growing fintech and mid-market organizations facing similar scrutiny.
How does cybersecurity connect to the AI you're helping us adopt?+
Every AI agent we deploy is treated as a privileged identity, monitored and access-scoped under the same security practice as everything else.
Next Step

Adopt AI with confidence. Let's secure it together.

Tell us about your environment and we'll show you exactly how we can help.

Managed IT Services

IT operations that never stop so your business doesn't either.

CCI provides comprehensive, end-to-end IT managed services and infrastructure management to corporate IT departments and data centers worldwide. As an AI technology service partner, we bring AI-driven automation, monitoring, and support into every layer of your IT operations so whether you need day-to-day operational support or a specific infrastructure, database, or application need covered, your environment is always running on the latest technology.

Managed IT dashboard illustration
AI in Action

AI technology services built into every layer of IT operations

Keeping your business secure and operational is the foundation everything else is built on. As an AI technology service partner, CCI embeds AI technology services automated monitoring, intelligent triage, and AI-assisted resolution directly into our managed IT operations, so your business runs proactively, efficiently, and innovatively, with real accountability behind every ticket, patch, and platform.

Our Services

Five services, one accountable delivery team

Infrastructure Management

We provide infrastructure management services to corporate IT departments and data centers, with customized infrastructure support for applications including SAP Basis Admin (with an emphasis on NetWeaver), Oracle Database Admin, SQL Server Admin, DB2 Admin, and J2EE Admin for web services.

Database Administration

Our team of skilled database administrators provides comprehensive database management services to help you manage and optimize your data infrastructure ensuring your databases stay secure, scalable, and performing at their best, with continuous transformation rather than a one-time setup.

Information Technology & Product Development

We provide comprehensive information technology services to help businesses of all sizes achieve their technology goals, alongside product development services design, engineering, and strategy that help bring your ideas to life and get them ready for market.

AI-First Service Desk and Managed Support

AI-powered global managed services that resolve high-volume support work end-to-end, freeing your organization from operational burdens so it can focus on customers and growth.

Application Packaging

A full range of application packaging and virtualization services, with carefully designed tools to manage the software packaging process from assessment through development.

Why Choose CCI Managed Services

Six reasons IT leaders stay with us

AI technology services throughout automated monitoring, intelligent triage, and AI-assisted resolution built into how we run your IT operations, not bolted on afterward.

24/7 operational excellence proprietary tooling automates monitoring to reduce costs, while our experts ensure top performance and security.

Continuous transformation we don't just manage your infrastructure and databases, we help you continuously improve them.

On-demand, real-time support we become an extension of your team, not only as a trusted advisor but as a partner who implements the solutions you need.

On-time delivery flexible engagement models help you accomplish varied technology requirements in a time-bound manner, within budget.

One accountable delivery team experienced project managers, engineers, and technology specialists working as a direct extension of your organization.

Global Delivery

Follow-the-sun coverage, not a single overworked shift

Managed IT only works around the clock if the team behind it actually is. Our delivery model hands work off cleanly across time zones, so a ticket opened at midnight gets picked up by someone already awake and already briefed not queued until morning.

Disaster Recovery & Continuity

A recovery plan is only real once it's been tested

Backup and recovery planning is built into the operating model from day one, not treated as a document that sits untouched until the day it's needed. We define recovery time and recovery point objectives with you, build the plan to hit them, and then actually test it on a schedule, not just after the fact so the first time a failover runs for real isn't the first time it's ever run at all.

RTO / RPO PlanningScheduled Failover TestingBackup VerificationContinuity Runbooks
Frequently Asked

Managed IT at CCI, answered plainly

Do you take over our entire IT environment, or can we start smaller?+
Either way engagements often start with a single platform or function, like database administration or service desk, and grow from there.
What platforms and databases do you support?+
Including SAP Basis (NetWeaver), Oracle, SQL Server, DB2, and J2EE web services, among others scoped to your specific stack during onboarding.
How does "AI-driven" show up in day-to-day operations?+
Automated monitoring, intelligent ticket triage, and AI-assisted resolution are built into how tickets, patches, and platforms are managed day to day.
Can Managed IT operate alongside our existing internal IT staff?+
Yes we typically work as a direct extension of your existing team rather than replacing it.
What does follow-the-sun actually mean for response times?+
Work hands off cleanly across time zones and delivery hubs, so a ticket opened overnight is already being worked by morning, not queued.
Ready To Get Started?

Ready to get started?

If you're looking for infrastructure and database management, or product development support from an AI-driven technology service partner, get in touch with us and request a free quote.

Compliance

Turn regulatory complexity into operational software.

CCI designs and builds AI-powered governance, risk, and compliance (GRC) platforms for organizations that need more than a framework binder they need software that runs their compliance program. We are the engineering partner behind compliance systems, from cloud infrastructure and AI analysis pipelines to real-time dashboards and automated workflows.

Compliance R/A/G dashboard illustration
Core Engineering Capabilities

Seven capabilities, one engineering roadmap

Cloud Infrastructure & Asset Discovery

We build secure, cross-account cloud connectors that automatically inventory infrastructure compute, storage, databases, networking, APIs, and serverless resources without manual data entry. Our discovery engines detect third-party vendors and AI tools in use, map data flows between systems (including cross-border data movement), and normalize everything into a unified asset model that stays current as your environment changes.

AI-Powered Governance & Risk Analysis

We engineer hybrid analysis pipelines that combine deterministic, rule-based logic with large language model reasoning (via AWS Bedrock and Claude) to evaluate governance posture at scale.

Multi-stage risk analysis pipelines: data collection, context assembly, risk analysis, findings, and scoring

Libraries of governance and risk detection patterns for common frameworks, supplemented by LLM analysis for ambiguous or novel scenarios

AI-specific risk detection identifying where and how AI/ML tools are used and flagging associated governance gaps

Deterministic risk scoring models with configurable weighting and Red/Amber/Green classification

False positive suppression and reviewer override workflows that keep signal to noise high over time

Document Intelligence & Data Exposure Detection

We build document processing pipelines that ingest contracts, policies, architecture diagrams, and other business documents, then apply pattern-matching and AI vision/extraction to identify what's exposed. Every finding comes with a severity rating and specific, actionable remediation guidance not just a flag.

Personally identifiable information, financial data, and credentials left unredacted

Regulated data categories embedded in unstructured documents

Architecture and data-flow information extracted directly from diagrams using AI vision

Policy Alignment & Conflict Detection

We build engines that compare your internal policies against the external frameworks that apply to you, surfacing gaps, contradictions, and policy-to-policy conflicts automatically, and feeding results directly into risk scoring and remediation tracking.

Workflow Automation

Using orchestration tools like AWS Step Functions, we design multi-step approval workflows with human-in-the-loop checkpoints vendor onboarding, AI tool approval, policy exception handling, and remediation tracking so governance isn't just visible, it's enforced through the systems people already work in.

Continuous Monitoring & Reporting

We build always-on monitoring layers that detect configuration and posture drift over time, track workflow completion, and surface trend data rather than one-time snapshots. Our reporting engines generate role-based dashboards executive, technical, compliance-focused along with exportable, brandable reports for board and audit use.

Multi-Tenant, Enterprise-Grade Architecture

Every platform we build is architected for multi-tenancy from day one tenant isolation at the database layer, role-based access control, SSO/federation support, encrypted storage, and audit-ready logging so the platform itself meets the security bar its users are being asked to meet.

Representative Technology Stack

Built on tools engineered for scale

FrontendReact / Next.js, server-side rendering
APIPython (FastAPI), async, auto-documented
Auth & IdentityCloud-native identity services, SSO/SAML/OIDC
DatabasePostgreSQL with vector search extensions, row-level multi-tenancy
AI / LLMAWS Bedrock, Claude, hybrid rule + LLM analysis pipelines
Workflow OrchestrationAWS Step Functions
StorageEncrypted object storage with tenant-level isolation
Infrastructure as CodeTerraform, multi-environment deployment pipelines
MonitoringAutomated alerting, scheduled scans, real-time dashboards
Why CCI For Compliance Engineering

Five reasons this is engineered, not advised on

Engineering-first, not theory-first we build the systems that make governance operational, not slide decks about it.

Deep AI/LLM integration experience using AI as a governance accelerator with human oversight built into the workflow, not a black box.

Cloud-native, security-conscious architecture from day one built to withstand the same scrutiny our platforms are designed to help others pass.

End-to-end delivery from infrastructure discovery through AI analysis, workflow automation, and reporting, all under one engineering roadmap.

Built for scale multi-tenant architecture designed to serve organizations across regulated industries and evolve as their compliance obligations grow.

From Finding To Evidence

A finding isn't done until it's evidence

Most GRC tools stop at the flag: here's a gap, good luck closing it. We engineer the loop all the way through a finding becomes a tracked remediation item, the remediation becomes a logged action, and the logged action becomes the exportable evidence your auditor actually asked for, without anyone re-typing it into a spreadsheet the week before the review.

Frameworks don't hold still

A control that satisfied a framework last year can quietly fall out of alignment when the framework itself is updated.

Regulatory Change Monitoring

Mapped once isn't mapped forever

Regulatory frameworks are revised, reinterpreted, and occasionally replaced. We track changes to the frameworks your policies are mapped against and flag exactly which controls and policies are affected so a framework update becomes a scoped, prioritized to-do list instead of a full re-audit from scratch.

Frequently Asked

Compliance engineering, answered plainly

Do you replace our existing GRC tool, or build alongside it?+
Either we can build a platform to replace disconnected spreadsheets, or engineer alongside an existing tool where it already works well.
How long does a first platform build typically take?+
A first module asset discovery and risk scoring, for example is typically scoped in weeks, with the full roadmap phased over the following quarters.
Who owns the platform once it's built us or CCI?+
You do. The platform is engineered into your environment and you retain full ownership; CCI remains available for ongoing enhancement.
Does the AI in your risk analysis pipeline replace human reviewers?+
No deterministic rules and LLM analysis surface and score findings, but reviewer override and human-in-the-loop checkpoints stay built into every workflow.
Can this connect to the Cybersecurity and AI practices?+
Yes risk findings from Cybersecurity and usage data from AI deployments both feed directly into the same compliance platform as evidence.
Next Step

Make your compliance program operational, not just documented.

Tell us about your regulatory footprint and current tooling, and we'll show you exactly where an engineered GRC platform saves the most time and risk.

About Computing Concepts Inc.

Practical intelligence has been the point since 1988

CCI was founded to give ambitious organizations the technology infrastructure and resources to keep innovating and growing. Everything else four pillars, eight delivery hubs, and nearly four decades of client relationships grew out of that one mission.

Our Mission

The goal hasn't changed. Only the tools have.

When Computing Concepts Inc. was founded over three decades ago, the mission was simple: give organizations the technology infrastructure and resources they needed to stay innovative and keep growing. That mission still guides every engagement we take on today, even as the tools we use to deliver on it have evolved from packaged software to agentic AI.

What hasn't changed is the standard: a solution isn't finished when it works in a demo, it's finished when it holds up under real operating conditions, real regulatory scrutiny, and real staff turnover.

That's a harder bar than it sounds. Plenty of vendors can ship something that works once, in a controlled pilot, in front of the people who approved the budget. Far fewer can hand it to a rotating operations team eighteen months later and have it still behave the same way which is the actual test we hold ourselves to.

At a glance

Incorporated1988
HeadquartersEdison, New Jersey
PositioningPremium, end-to-end technology partner
Scale6,500+ consultants & partners, 8 delivery hubs
Our Story

From a 1988 incorporation to an end-to-end technology partner

Computing Concepts Inc. was incorporated in 1988. In the years since, we built out six core competencies and earned technical certifications along the way including ISO 9002 on the path to where we stand today: a premium service provider offering complete, end-to-end IT solutions.

Our dedicated approach and practical focus have earned long-term relationships with organizations including Morgan Stanley, Emerson Electric, the Federal Reserve, and The New York Times. We stay committed to their missions as closely as our own, which is part of why so many of those relationships have lasted well over a decade.

Our Journey

Three chapters, one
throughline

01

Foundation

CCI incorporated in 1988 with a straightforward mandate: give organizations the infrastructure and resources to keep innovating. The early years were spent building the six core competencies and technical certifications including ISO 9002 that would come to define how we operate.

02

Global Scale

As client relationships matured into decade-plus partnerships, delivery expanded from a single location into a global footprint spanning eight hubs across six countries, without losing the senior-led, practitioner-first model that got us there.

03

The AI Era

Today, the same practical, tactical approach is applied to AI, Cybersecurity, Managed IT, and Compliance Engineering four pillars built on thirty-plus years of knowing what actually breaks in a regulated enterprise, and what it takes to fix it responsibly.

Our People

Intelligence and imagination, given room to work

We believe intelligence and imagination are the driving forces of innovation, so we built an environment where both can coexist. Our teams are recruited from diverse backgrounds and experiences, and structured to bring both technical depth and the accountability that lets us consistently deliver for clients.

We believe in people and technology together and that combination is what differentiates us from providers who lead with one or the other.

In practice, that means a practitioner on a CCI engagement usually isn't the newest hire on the bench. Our delivery model is built around keeping senior people close to the actual work architecting, reviewing, and staying on the hook for outcomes rather than moving up into pure oversight roles the moment they gain enough experience to be useful in the field.

Leadership

An experienced team, senior-led

M

Chief Executive Officer (CEO)

Mario Giacone

E

Vice President, Strategy

Earl Mann

V

CFO/Controller

Van M. Ellefson

Our Values

Three things that don't get compromised under deadline pressure

01

Customer First

We put the client's outcome ahead of our own convenience, on the theory that everything else we care about growth included follows from that. In practice, that means scoping honestly, even when a smaller scope is the right call.

02

Teamwork

Results come from collaboration, not solo heroics. Our teams default to working through problems together including pulling in a specialist from a different practice when that's what the problem actually needs.

03

Innovation

Every proven idea started out sounding unlikely. We stay data-driven precisely so today's unlikely idea gets a fair test, instead of being dismissed for being unfamiliar.

Careers at CCI

Where senior stays hands-on

We hire for people who want to stay close to the actual work as they grow, not just move into oversight the moment they're experienced enough to be useful in the field. If that sounds like the kind of place you want to build a career across AI, cybersecurity, managed IT, or compliance engineering reach out through the contact page and mention what you're interested in.

Get in touch
Frequently Asked

About CCI, answered plainly

How large is Computing Concepts Inc.?+
CCI operates with a global bench of 6,500+ consultants and partners across 8 delivery hubs in 6 countries.
Do you only take on long-term engagements?+
No engagements range from focused assessments to multi-year programs; many simply grow into long-term relationships because the standard holds up.
Where is CCI headquartered?+
Our headquarters is at 510 Thornall St, Edison, NJ 08837, with delivery hubs across six countries.
How do you handle conflicts of interest across clients in the same industry?+
Engagement teams and data are scoped and isolated per client, with senior oversight ensuring no crossover of confidential information between competing accounts.
Can we speak with a current client reference?+
Yes reach out through the Contact page and we'll arrange a reference conversation appropriate to your industry and use case.
Next Step

Want to meet the team behind the work?

We'd rather introduce you to the practitioners than a slide about them.

Request a Briefing
Contact

Let's secure what you're
building.

Share a few details about your environment and goals. A CCI specialist will get back to you to scope the right next step with no obligation.

Send a Message

Tell us what you're looking for and we'll take it from there.

No obligation. We'll only use your details to respond to your enquiry. Prefer email? Reach our team directly at info@computingconceptsinc.com and we'll respond promptly.

Thanks your message has been received. A CCI specialist will follow up shortly.

Reach Us Directly

Address510 Thornall St
Edison, NJ 08837, USA
Get Directions →
Phone201-508-2114
Emailinfo@computingconceptsinc.com
What Happens Next

Three steps between this form and a real conversation

01

We read it personally

A senior practitioner in the relevant practice reviews your message, not a generic inbox triage.

02

We follow up within a business day

You'll hear back from the person who'll actually be involved, with a few clarifying questions if needed.

03

We scope before we pitch

The first real conversation is about your environment and goals not a slide deck about us.

Before You Send It

A few things people usually ask first

What should I include in the message?+
A short description of your environment, the practice area you're interested in, and the outcome you're trying to reach the more specific, the faster we can scope it.
Can I request a specific practice area or specialist?+
Yes use the Practice Area field to route your message, or mention a specific person or team in your message.
Is there any cost or obligation to reach out?+
None. The first conversation is scoping only, with no cost or obligation to move forward.